Case Studies

THISTLE MANOR

Thistle Manor is a newly opened residential care home under the parent body of Roefield Specialist Care. Based in Clitheroe it provides person-centered, rehabilitative care packages for people aged 18-65 years who have mental health, neurodevelopmental and complex needs.

Based in Clitheroe Lancashire, Thistle Manor is a picturesque Grade 2 listed building set within extensive grounds which border the River Ribble.

Staff acknowledge that the journey of recovery, healing and transformation is complex and is different for each individual. Focus is on the development of skills to equip people in preparation for independent living. The underpinning philosophy of Thistle Manor is the enabling and equipping our residents to obtain necessary life skills whilst combining rehabilitative care and recovery, through person-centred care programming.

Staff at Thistle Manor are passionate about treating residents with respect and offer people choices and assistance to gain a greater control and autonomy over their lives. The focus of care is directed at increasing strengths, skills and knowledge for individuals in order to maximise their potential for greater independence.

The Challenge

Athena was approached some weeks prior to the opening of Thistle Manor to commission basic Safeguarding Adults training for all new staff being appointed. This included managers, nurses, administration and ancillary staff and even the newly appointed chef. Some staff already had good awareness of the vulnerable adult agenda but some would be attending with no knowledge whatsoever. The basic training had to be delivered in a way that all staff were engaged and the messages easily understood.

The request for training was made at short notice and was needed before Thistle Manor could apply for their registration certificate with the Commission for Quality Care (CQC). The training had to be completed before the opening day for all new staff with further training for managers in level 2 Safeguarding Adults and Deprivation of Liberty Safeguards (DOLS).

 

The Athena Solution

Athena designed a one day course to deliver the basic awareness training with a further days training course for DOLS in line with agreed learning outcomes.

The programmes included a variety of learning approaches which were participative, inclusive and interactive. Case studies used in both programmes were tailored to ensure that there was relevance staff and their care setting. There were opportunities for discussion, individual and group activities, critical reflection. The format also included a solution focused approach for outcome focused planning and delivered in a creative manner.

 

The Outcome

The basic awareness course was delivered to all newly recruited staff at the same time. The full range of staff who attended the training brought a mix of skills, knowledge and responsibilities. From manager to nurse, administration staff to chef the content and delivery ensured that everyone was involved. The fact that the complete staff team was present developed a strong peer acknowledgement and understanding that Safeguarding is everyone’s responsibility.

The DOLS training increased the knowledge and confidence levels in mangers to identify when a DOLS is needed and the reporting requirements of Thistle Manor within Lancashire.

Athena’s training created a sound foundation for good practice within Thistle Manor and met the high requirements of Roefield Specialist care which are already demonstrated by its sister company Debdale Specialist Care.