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Client Testimonials

Below are some of our recent client testimonials.

“Susannah’s training skills and knowledge have enabled us to have a positive experience as co-trainers, delivering the Effective Care Co-ordinators’ Training course (ECC). This focused on the Safeguarding Children element. Kim Haste and I have both found the sessions enjoyable and rewarding. Susannah has a flexible approach towards both learners and ourselves as co-trainers, and is always willing to address any additional needs as they arise.

Susannah’s background in mental health and domestic violence and child advocacy enables her to bring both an historic and current specialist understanding of safeguarding children and a degree of realism to the training room.

The success of the ECC Training course has been demonstrated in the consistently positive comments we have had on our feedback and evaluation forms, and the agreement from Care Coordinators who have attended the course about the importance of applying this new knowledge and awareness of safeguarding responsibilities in their working practices.”
Karen Dobson – Senior Nurse Safeguarding Children – 5 Boroughs NHS Trust

“We were having a tough term and the staff were tired and frustrated. The Safeguarding Children Training was a wonderful reminder as to why we get up in the morning. Sarah’s delivery was innovative and engaging; it not only helped us refocus on ‘the child’ but also brought us closer together as a team. Working with children with Social, Emotional and Behavioural Difficulties can be very stressful and I think it’s all too easy to accept situations in the young people’s lives. Sarah’s training helped us to decide to tackle some difficult problems which, in the long run, will ensure the safety of our pupils. Sarah’s knowledge and expertise in Safeguarding Children and her enthusiasm in sharing these has given a new burst of energy to our commitment to care for our pupils and keep them ‘whole’.”
Julie Taylor – Waterloo Lodge

“I enjoyed joining in and not just using a powerpoint – I thought there were some great ideas and it was all very interesting”
Meadows School

“I thought the training was very clear and concise. It was very informative, well delivered and important for my job role”
Care worker Underley hall School

“I liked the practical side i.e. being given a chance to try different techniques, not just being set free to ‘try’ things on the children”
Meadows School

“Sarah has worked with the staff team at Hindley Sure Start Nursery School to update and develop the policies, procedures and staff understanding around safeguarding the children within our care. As a result of the training, the staff felt that they were better informed, had a clearer understanding and had a raised awareness of their own responsibilities in relation to safeguarding children. We now have clear procedures, the most up to date information and guidelines to follow, in order to ensure a safer environment in which we help children to stay safe.”
Head Teacher – Sure Start Nursery School

“We asked Sarah to draw up a tailor-made programme for us, with quite a challenging brief. This was to take as its central topic the chairing of child protection conferences, but to include standing members of conference and minute-takers as well as chairs, the training officer and the team manager. The level of experience of the group varied enormously, from some very experienced people who had been in post for a number of years to a police officer in his first month of working in the child protection field. She was asked within a one-day programme to encompass the training needs of all these participants in relation to conferences.

Sarah rose to the task and designed a programme which looked at the central theme from the various perspectives represented in the group. The team is in a transitional phase which is proving difficult, and some of the members have been resistant to the changes; these issues were raised and accepted in a way which lowered the barriers but did not distract attention from the business of the day. She used a combination of different teaching methods which encouraged group participation and facilitated them in a relaxed and informal manner, ensuring at the same time that the activities achieved their intended purpose. She was knowledgeable about the subject-matter but used her knowledge to bring out the expertise of the group rather than deliver a lecture.

The group found the day very helpful, and I would be happy to recommend Sarah as a trainer to anyone else in a similar situation.”
LSCB, Training Officer & Development Officer, 2008

“Well organised, informed trainer who has made the material come to life. Enjoyable with excellent outcomes.”
Teacher – Underley Garden School


“The 5 Boroughs Mental Health Trust has had a healthy and productive relationship with The Athena Programme since early 2008. Sarah Goodall has been supportive throughout the planning and implementation stages of the training that is being delivered over a two year period. Evaluations of the Effective Care Co-ordination training have been very positive and trainees have commented on the unique delivery techniques”
Karen Dobson – 5 Boroughs NHS Trust

“Well presented, maintained interest, presenter empathised with situations and showed a good understanding of our situation”
Care worker – Underley hall school
 
“Good experience - Social Care sector and housing related examples used to make the debates relevant to Accent staff. I thought that this was a very good course that kept people attentive, which is difficult to achieve on a Friday!”
Area Manager, Accent Housing

“I loved the training; it has been a “really lovely day”. Sarah is very knowledgeable and able to facilitate in a productive, fun and constructive way. I will always remember this content because of the way it was presented. I hope to receive other training from Sarah.”

“Sarah was great, very friendly, knowledgeable and enthusiastic. Thanks.”

“I loved informal approach and relaxed atmosphere. Thank you”

“I loved informal approach and relaxed atmosphere. Thank you”
Wigan CYPS

“The training was refreshing and reinforced the beliefs I already hold”
Residential care worker


“The training was well done and the trainer knowledgeable and informative as well as easy to talk to / discuss things with.”
Care worker

“Sarah ran a very successful Safeguarding Refresher training programme for us at In Train Ltd. Sarah gave due consideration to our development needs and preferred learning styles and shared her extensive knowledge with us, using some thought provoking and enjoyable activities. Sarah also gave us detailed information packs for future reference. Very useful, thank you Sarah.”
Managing Director – In Train Ltd

“I liked all of the training. I liked Sarah's energy, enthusiasm and honesty. It was a GREAT morning thank you.”
Children and young people worker

“It was relevant & I felt the trainer actually believed in what she was talking about. She also made the information memorable”
Meadows School

“I think it was excellent how seven strangers became colleagues over the course of the day. It was a great relief how we spent most of the day smiling. It was good how the agenda rolled forward and made us face the issues and find solutions. Thanks”
Chair Board of Trustees – South Lancashire Arts Project

“For myself this was a great refresher course, which enabled me to have the confidence to continue to put procedures into practice”
Parent support advisor

“Very factual and appropriate to our work role. Glad that new procedures are being taken to find the horrible people in our world!”
Residential Care Worker

“Sarah Goodall delivered an excellent introduction course to the foster carers of Blackburn last year. It was a seven week course in which all seven Modules were explained and many anecdotes used as illustrations. We were also encouraged to participate with our own stories and experiences and Sarah used games and ice breakers to join us together as a group. From this training, another carer and I have cascaded the information down to other carers by teaching on our own training courses and they are on-going and very successful as each group formed now meets socially in addition to and after their course. We are very grateful to Sarah for her hard work in preparation and ensuring all standards are fully covered, evidenced and met. I have no hesitation in recommending Sarah for any training position/course that she is invited to teach.”
Chris Catherall - Foster Carer
Blackburn With Darwen
 
“Greater Manchester West Mental Health NHS FT have been very impressed by the quality of the service we commissioned from The Athena Programme. Athena had the skills to interpret the complex brief we developed. Sarah was particularly efficient in delivering the brief well within the timescale agreed. Athena clearly has a wealth of skills and experience and we look forward to working with them in the future”
Marie Boles - Deputy Director of Contracts & Performance Named Nurse for Child Protection Greater Manchester West Mental Health NHS Foundation Trust

 
“It was a very delicate subject but the course tutors were very good and understood if anyone felt uncomfortable. Difficult course to attend with content being of a very sensitive nature but delivered well.”
Housing Officer, Accent Housing