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Quality Assurance |
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We pride ourselves on providing
a level of service and quality that is second to none. We
ensure that the consultancy and training we offer is current
and relevant to your needs, and that you are consulted at
every stage of our working relationship.
Our robust recruitment process has enabled us to
choose the most outstanding individuals to work with you and
our values reflect our commitment to work with your
organisation to achieve its full potential and beyond.
We take pride in being amongst the leaders in our field and
have a team of staff and facilitators who are dedicated to
researching and collating information on up to the minute
government legislation, guidelines and policy initiatives,
current national initiatives and news in safeguarding that
may have implications for you as an organisation.
All staff that facilitate and train groups are members of
MPV/Socio drama Action Methods which is an accredited
training school of the
British Psychodrama Association.
They all have a current CRB check and where applicable are
registered with the General Social Care Council.
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Click on the statements below to view more information:
Principles of the
Training
Our aim for every organisation we work with is to provide a
level of support, training and expertise that will give you
the confidence and assurance to maintain your new
safeguarding strategy independently.
We hope that people that attending our training are open to
learning and hope they embrace change in thinking and in
practice. Through the use of experiential methods and
creativity we hope the training sessions are as ‘open’,
‘honest’ and ‘safe’. We always do our best to ensure
everyone in the group feels valued, listened to and
included. Each group member has the right to determine what
may be shared with the rest of the group. We believe
everyone arrives with their own unique personal story and a
series of what may also maybe their professional stories. We
respect that it is their choice and
own integrity which is shared within the group process. We
pride ourselves on maintaining group confidentiality, trust
and shared understanding.
Equality Statement
We are committed to acknowledging, promoting and developing
issues and practices to recognise and meet individual
differences in a positive and supportive way. We believe
that all people, especially children and vulnerable adults,
are of equal worth so please treat everyone with respect
regardless of race, gender, age, disability, sexual
orientation or religion during any training session. Any
discriminatory remarks, attitude or action, whether direct
or indirect, will be appropriately challenged in a
professional manner. This will also reported back to you the
client.
Complaints & Suggestions
As a training and learning organisation we are strongly
committed to the never ending cycling of learning and
growth. For our company this is both at an individual and as
well as an organisational level. We want to ensure our
services are professional, relevant and accessible at all
times. We hope that we encourage you and people within your
organisation to be honest and open with suggestions and
complaints. We acknowledge your views and feedback are
crucial in the delivery of high quality services. There is
an evaluation sheet for all participants to complete at the
end of every training session. In regards to consultancy or
any other suggestion / complaint that you may needs to be
discussed in person please email or contact the office
direct and ask to speak with the managing director.
Compliments
It is always great to focus on the positives and we
welcome any useful comments. We are keen to hear about the
things you liked, the exercises or parts of training that
enable practice to change or consultancy that made your
organisation safer. It always useful for the trainers to
hear they thought you did a good job, or delivered a session
in particularly informative or fun way. We advocate solution
focused practice in all areas of our work.
It is also nice to deliver these messages both personally
and in writing. Please email us with your compliments and
testimonials we can add to the website.
Evaluation & Feedback
Evaluation and feedback is very important to us, and we
pride ourselves on the robust monitoring and evaluation
processes we use that help us continue to develop and
improve the standard and content of our training and
consultancy.
We will consult with you at every stage of our working
relationship and when necessary provide your organisation
with a sustainable and clear exit strategy.
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